There is No “Done” in Agile Transformations
via Scrum.org Blog by Jochen (Joe) Krebs
Bob and Carl Ferro are the proud owners of Nick’s Bar and Grill in Hollywood Beach since 1980 and this place is an institution in this South Florida beach town, to say the least. A low-key place, famous for its lobster, clams and chowder dishes. Easy beach living, flip flops year-round mixed with seafood, drinks, and entertainment. You get the picture, a perfect combination. From a tourist, perspective read more about Nick’s here.
In August 2018, the Ferro’s initiated a renovation project that would disrupt the laid back beach style vibe at Nick’s and bring the brothers almost to a tipping point.
The project kicked off as a quick 3-month “freshen-up” project to bring the restaurant up-to-date after all those years in operation. And just like many projects around the world, once people take a deeper dive into the subject matter, things get complicated and so did it at Nick’s. Termite and salt-water damage required an almost tear-down renovation due to severe structural damages. After a brutally long 11 months into the renovation, patrons wouldn’t be able to celebrate the 4th of July at Nick’s, for the very first time in 40 years! Even worse, the project was nowhere near to be “completed”. Many other details, like fences around dumpsters, stonework or awnings just kept extending the time-line. The manager, Robert Bettencourt, summed it up nicely in an interview “We are 99% there, every time we think we’re ready, something else pops up”.